Question 1

How long does it take to get my finished order?

Accepted Answer

7 to 10 business days once art work and your quote is approved. Many times it is much quicker than this depending on the time of year and complexity of your order.w question go to app settings and press "Manage Questions" button.

Question 2

Can you rush my job?

Accepted Answer

Many times we can produce your job more quickly. There may be a fee associated with your request.

Question 3

How are your shirts priced?

Accepted Answer

Screen printed garments are priced by the color of garment, number of colors to be imprinted, quantity of goods to be imprinted and the number of print locations. Embroidery is priced by the size (number of stitches), quantity of goods and the number of locations. Color choices and number of colors are not important pricing concerns with embroidery.

Question 4

How do I pay for my job?

Accepted Answer

Our payment policy is full payment on delivery of goods, except if a Purchase Order is issued. We accept cash, check, Visa, MasterCard, American Express, Discovery for payment.

Question 5

Who has ownership rights to the design I use?

Accepted Answer

Except for copyrighted designs submitted by you, all designs are the property of Topline Designs reserves the right to use this artwork for future illustrations, promotions, art, editorial, advertising, trade or any other lawful purpose. Upon request, we will allow you to use our created art work for your promotion purposes. An embroidery digitized file that we have created for you, also, is considered property of Topline Designs However, if you have paid us to digitize a design for you, then that file will be given to you, at no further charge.

Question 6

Can you personalize my garments?

Accepted Answer

We have a couple options available to you. We offer embroidery personalization or if you need your name and/or number on an athletic shirt we can heat transfer them in a multitude of colors, text and styles.

Question 7

What help can you offer me as I search for the garments I want?

Accepted Answer

We offer a website Catalog viewing and Sizing Charts to help you with your decision making.

Question 8

Do you offer e-commerce stores development and processing?

Accepted Answer

Our newest business enhancement has been our creation of online stores for our customers. From schools to organizations to clubs to businesses we can development, process, manufacture and promote an e-commerce store for your needs. These stores can be a fund raising effort or just a easy way to offer your custom garments to your consumer.

Question 9

Can I cancel my order?

Accepted Answer

Canceling all or part of your order may be possible, but you will be responsible for any costs prior to cancellation.

Question 10

How do you handle exchanges and returns?

Accepted Answer

The nature of our business is totally custom. Your order is exactly what we custom imprint and give to you. Due to the individualness and that all orders are custom designed, there are no returns or exchanges. Please make sure you know the sizing and item descriptions you are buying because there are no exchanges or refunds.

Question 11

Can I change my order or add-on some more garments after I placed my initial order?

Accepted Answer

Any changes or add-ons will effect your delivery date. We can’t guarantee that the garments you want can be added, but we will try tour best to accommodate your needs. Additional fees may apply.

FAQ

Frequently asked questions